Privacy Policy

Effective Date: 2024-09-01

FeatBit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feature flag service and self-hosting tools.

1. Information We Collect

1.1 For SaaS Users

When you use our SaaS offering, we may collect:

- Account Information: Name, email address, company name, and other details necessary for account creation.

- Billing Information: Payment details to process transactions.

- Usage Data: Information about how you interact with our service (e.g., API usage, feature flags activated).

1.2 For Self-Hosting Users

When you self-host our service, we do not collect any personal data. All data resides on your infrastructure. However, if you contact us for support, we may collect:

Support Information: Information you provide, such as logs or configuration details, to assist in resolving issues.

2. How We Use Your Information

2.1 For SaaS Users

We use the information collected to:

- Provide, maintain, and improve our services.

- Communicate with you regarding updates, features, and support.

- Process transactions securely.

- Ensure compliance with legal obligations.

2.2 For Self-Hosting Users

We use the information provided during support requests solely to resolve your issue and improve our service.

3. How We Share Your Information

3.1 Third-Party Services

For SaaS users, we may share your data with trusted third-party services to:

- Process payments (e.g., Stripe, PayPal).

- Host and manage our platform (e.g., AWS, Azure).

- Analyze usage metrics (e.g., Google Analytics).

We ensure all third parties adhere to strict confidentiality agreements.

3.2 Legal Compliance

We may disclose information as required by law or to comply with legal processes.

4. Your Rights

4.1 Access and Correction

You have the right to access and correct your data stored with us. For self-hosting users, no data is stored on our servers, so this right does not apply.

4.2 Data Deletion

For SaaS users, you can request the deletion of your account and associated data. Please note that we may retain some data to comply with legal obligations.

5. Security Measures

We use industry-standard security measures to protect your data, including encryption, firewalls, and secure access controls. For self-hosting users, it is your responsibility to secure your infrastructure.

6. Cookies and Tracking

For SaaS users, we may use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify SaaS users of significant changes via email or platform notifications. For self-hosting users, updated policies will be posted on our website.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: contact@featbit.co

9. Additional Terms for Self-Hosting Users

As a self-hosting user, you assume full responsibility for complying with applicable privacy laws when using our open-source tools. We are not liable for data collected, processed, or stored in your deployment.